27 February 2018
12:00 pm GMT or after on demand
Improve the customer experience without compromising on compliance and risk
Today’s consumers, accustomed to receiving smart and convenient digital services from companies such as Uber, Apple and Amazon, and are beginning to demand personalised, interactive and immediate services from their banks.
A recent report revealed 42% of UK consumers have adopted FinTech services (EY 2017 FinTech Adoption Survey), so it’s no surprise banks want to adapt to the fast-moving digital marketplace where new and disruptive competitors are already circling. What’s stopping them though, is risk.
Creating an environment that drives the productivity, speed and compliance essential to sell financial services via digital channels is paramount to survival.
This webinar will explore how banks can digitise the customer onboarding process without compromising on risk, satisfying customers, regulators and shareholders alike.
And all this before even looking at the wider business issues. What are the best opportunities for banks and fintechs to collaborate – and to compete? How will customers – who in the UK, at least, seem largely ignorant or sceptical about the promise of open banking – react? Will one or more of tech big five make a decisive move into the sector?